Terms & Conditions

1. Introduction

Welcome to Tusk Logistics. These Terms and Conditions govern your use of our website and the logistics, transportation, delivery, shipping, and related services provided by Tusk Logistics.

By accessing our website, requesting a quotation, booking a service, or using any of our services, you agree to comply with these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or services.

2. Our Services

Tusk Logistics provides logistics and transportation solutions for individuals, businesses, organisations, and corporate customers.

Our services may include:

• Door-to-door motorcycle deliveries.
• Parcel and document deliveries.
• Van transportation.
• Bulk deliveries.
• Coaster bus rental.
• Domestic transportation.
• International shipping arrangements.
• Other transportation and logistics services.

The availability of a particular service may depend on location, vehicle availability, shipment type, destination, applicable regulations, and other operational requirements.

3. Bookings and Service Requests

Customers must provide accurate and complete information when requesting a service.

This may include:

• Customer name.
• Phone number.
• Email address.
• Pickup location.
• Delivery address.
• Shipment description.
• Package size or weight where applicable.
• Preferred delivery date or time.
• Special handling instructions.

Tusk Logistics may contact you to confirm the information provided before accepting a booking.

Submitting a request or quotation form does not automatically guarantee that a service has been booked. A booking is confirmed when Tusk Logistics accepts the request and any required payment or confirmation has been completed.

4. Pricing and Payments

The cost of a logistics service may depend on several factors, including:

• Distance.
• Pickup and delivery locations.
• Package size and weight.
• Vehicle type.
• Delivery urgency.
• Special handling requirements.
• International shipping requirements.
• Applicable taxes, duties, or third-party charges.

Where reasonably practicable, applicable charges will be communicated to the customer before the service is confirmed.

Additional charges may apply where shipment information is inaccurate or where additional transportation, storage, handling, customs, or other costs are incurred.

5. Delivery and Shipment

Tusk Logistics makes reasonable efforts to complete deliveries within the agreed or estimated timeframe.

Delivery times may be affected by traffic, weather, road conditions, accidents, customs procedures, government restrictions, operational circumstances, or other events outside our reasonable control.

Customers are responsible for ensuring that the recipient is available to receive a shipment at the agreed delivery location.

Where a delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is restricted, or other customer-related circumstances prevent delivery, additional charges may apply.

6. Customer Responsibilities

Customers are responsible for ensuring that items presented for transportation are properly packaged and suitable for transportation.

Customers must provide accurate information concerning the contents, quantity, value, weight, and other relevant characteristics of a shipment where requested.

Customers must also ensure that they have the legal right to send the goods being transported.

7. Prohibited and Restricted Items

Customers must not use Tusk Logistics services to transport illegal, dangerous, or prohibited goods.

Depending on the applicable service and law, prohibited items may include:

• Illegal drugs or controlled substances.
• Explosives.
• Hazardous materials.
• Unlawful firearms or weapons.
• Stolen goods.
• Counterfeit goods.
• Items prohibited by customs authorities.
• Any other goods prohibited by applicable law.

Tusk Logistics reserves the right to refuse or suspend a shipment where there is reasonable concern that the shipment violates applicable law or these Terms and Conditions.

8. Cancellation and Changes

Customers may request cancellation or modification of a service before the delivery process has commenced.

Whether a cancellation fee, refund, or additional charge applies may depend on the stage of the booking and the costs already incurred by Tusk Logistics.

Customers should contact Tusk Logistics as soon as possible if they need to modify or cancel a booking.

9. Liability

Tusk Logistics will take reasonable care when providing its services. However, we cannot guarantee that every delivery will be completed without delay, interruption, loss, or damage.

To the extent permitted by applicable law, Tusk Logistics shall not be responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. Events Beyond Our Control

Tusk Logistics shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include severe weather, road closures, accidents, strikes, civil disturbances, government restrictions, customs delays, infrastructure failures, natural disasters, or other unforeseen events.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.

Any dispute arising from the use of our services shall be handled in accordance with applicable Nigerian law.

12. Changes to These Terms

Tusk Logistics may update these Terms and Conditions from time to time to reflect changes in our services, operations, technology, or applicable legal requirements.

The updated version will be published on this page with the applicable revision date.

13. Contact Us

If you have any questions concerning these Terms and Conditions, please contact us.